This is a fully online, self-directed, independent study course with tutor support and guidance. Students must have use of a laptop and must be aged 19+ at the beginning of the academic year (31 August).
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never return. The main reason for this is not price, but bad customer service. This shows that providing good customer service and handling any issues in a professional and courteous manner is an essential day-to-day task.
If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
Sign up today and you’ll be registered on the next weekly intake.
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What you'll learn
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
How you'll learn and be assessed
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
Progression
NCFE Certificate in Principles of Dementia Care Level 2: Online
NCFE Certificate in Understanding Autism Level 2: Online
NCFE Certificate in Understanding Safe Handling of Medication Level 2: Online
NCFE Certificate in Children and Young People’s Mental Health Level 2: Online
NCFE Certificate in Awareness of Mental Health Problems Level 2: Online
NCFE Certificate in Certificate in the Principles of the Prevention and Control of Infection in Health Care Settings Level 2: Online
NCFE Certificate in Understanding Safeguarding and Prevent Level 2: Online
NCFE Certificate in Understanding Behaviour that Challenges Level 2: Online
NCFE Certificate in Understanding Nutrition and Health Level 2: Online
NCFE Certificate in Principles of Business Administration Level 2: Online
NCFE Certificate in Counselling Skills Level 2: Online
NCFE Certificate in Personal Care Needs Level 2: Online
NCFE Certificate in Cleaning Principles Level 2: Online
NCFE Certificate in Customer Service Level 2: Online
NCFE Certificate in Data Protection and Data Security Level 2: Online
NCFE Certificate in Equality and Diversity Level 2: Online
NCFE Certificate in Information, Advice or Guidance Level 2: Online
NCFE Certificate in Lean Organisation Management Techniques: Level 2 Online
NCFE Certificate in the Principles of Team Leading Level 2: Online
Entry requirements
- Be aged 19+
- Live in England
- Have been in the EU for three years for purposes other than study (and able to provide documentation)
- Not currently enrolled on an apprenticeship
- Not completed any part of the course before
- If aged 19-23 must have a Level 2 qualification
